CALL CENTER

I am a Tunisian-Canadian entrepreneur operating a fully equipped call center in Sousse, Tunisia, offering BPO and customer support outsourcing services to companies across North America and Europe in both French and English. My facility is already operational — fiber-optic connectivity, hardware, and workstations are in place, meaning I can onboard your team with zero ramp-up delay. My background includes hands-on experience in help desk quality assurance, agent coaching, procedure compliance, and retail banking (TFSA, RRSP, RESP, and mortgage transactions) at a Canadian financial institution, which gives me a dual perspective on both client expectations and agent performance. I have already delivered services to startup clients and am now seeking medium- to long-term outsourcing contracts with startups, SMBs, and scaling companies that need a reliable, cost-effective, and scalable support operation — covering inbound/outbound support, help desk, technical assistance, QA, and process improvement — without the overhead of a domestic team. If you'd like to test the service first, I offer a short trial period with 1 to 3 dedicated agents so you can evaluate quality, responsiveness, and fit before committing to a full contract. Whatsapp: +1438-458-8777/ email: yassine.abid92@outlook.com